All our projects start with rigorous up-front planning. We’ll explore
the potential of every brief, site and budget until we find the best approach. Our process is collaborative and transparent. We view diversity as a huge asset and will leverage the knowledge of the entire project team to accelerate and improve outcomes. If we don’t have the answer, we’ll find the person that does. Our plan remains fluid throughout construction to allow us to respond to changes.

We combine the best industry technology and tools to steer our projects from inception to completion. Exceptional communication circumvents conflicts. As we progress on site, we make sure everyone involved in our process remains clued in. Unplanned complexities are guaranteed but fortunately, there are not many circumstances we haven’t navigated before. Past experiences inform our skillsets, help us prevent setbacks and form solutions. We’re resourceful, reliable and believe all problems are solvable. In the face of change or challenge, we’ll consider every option until we find the best way forward. We take responsibility and adapt quickly, offering outcomes that maximise value after analysing costs, time and risks.

Through the entire design and construction journey, we hold ourselves to the highest of standards. We deliver what we promise, through a service that often exceeds expectations. We’ll lead our project partners and subcontractors to strive for the same. The best outcomes are always the result of a shared commitment from the entire team - behind each of our quality projects is a group of quality professionals. At the end of the job, if this group takes great pride in both the finished product and the process to achieve it, we consider our job well done.  

We have a responsibility to design, plan and execute our projects in a way that protects the environment and communities in which we work. We’re mindful of how our work impacts our natural environment and implement a detailed environmental risk assessment and impacts register for every project with specific control measures. We keep sustainable practices front of mind through our third-party certified environmental management system.

During every project the safety of our workers and the public is always our highest priority. Our team operates under a government approved management system which adheres to the Occupational Health & Safety Act, respective codes, regulations, codes of practice, statutory requirements, and local by-laws. It’s our aim to eliminate any work-related injuries or illnesses. We’re committed to continual improvement and maintain impeccably low incident records. Our OH&S management system is accredited under the Australian Government Office of the Federal Safety Commissioner Accreditation Scheme.

We deliver on our client promise through a reliable service and a commitment to the highest possible quality. We’ve formalised many management processes into our third-party certified quality assurance systems. Developed to lower costs, reduce errors and improve risk management, these systems better integrate and transfer information between both our internal team and external stakeholders. Every Higgins team member follows these procedures diligently, constantly striving for improved quality in all aspects of our work.